CD-ROM Product Support FAQ's - Installation

I put the CD in my computer but nothing happens

After inserting the Digital Learning System Installation CD into your CD-ROM drive, a CD menu should appear within a few seconds. If you do not see the CD menu pop up there may be a few reasons

Your CD-ROM drive is malfunctioning. Try inserting a CD that you have tested in another computer or CD player and you know works properly. If the CD works in other equipment but not in the computer you are trying to install the software onto, the drive may be malfunctioning.

The auto-run ability is not enabled in your Windows. The Installation CD has a feature that automatically launches the CD menu. If you do not see this menu, browse to the CD and select "MenuBox.exe" to launch the CD menu. You can also select "Setup.exe" to begin installation. This generally affects Windows 98 users only.

You have an operating system that does not meet our system requirements. The software will only operate on computers using the Windows operating system versions 98 or newer. If you are using a Macintosh or other operating system, you cannot install the software. Macintosh users can read in system requirements what configurations are needed.

Adding a new Digital Learning Guide

It`s easy to add a new Digital Learning Guide to your DLS!

First, check to see if the version of DLS you have is older than the one that comes with your new Digital Learning Guide. If they are the same or your installed version is newer, simply insert the new CD into your CD-ROM drive and select the "Install a Learning Guide (if DLS is already installed)" option and follow the prompts. After you restart and launch the DLS, you can access your new Digital Learning Guide and existing Learning Guides by using the scroll bar that appears above the Click Here to Study Now image on the main screen.

If your version of DLS is older than the one with your new Digital Learning Guide, you should uninstall the older version and install the new one and your new Learning Guide. You can uninstall from your Windows Control Panel by selecting Add/Remove Programs. Install the latest version and follow the onscreen prompts.

Completely uninstall or re-install DLS

It is important your computer is up to date. Please visit the Windows Update and Office Update sites to download all the critical updates available for your computer.

Please note that to install you will need to disable your firewalls and other security software before the blue activation window pops up after installation.

When the blue window is present, DLS needs full access to the internet to communicate with our activation servers.

Start DLS and from the menu select: "Help" -> "License Management" -> "Inactivate DLS on this computer" and then follow the on screen instructions. (If you are unable to perform this step, skip to the next one)

Open the Control Panel, and double click on Add and Remove Programs

Remove any installed BrainX DLS Guides (such as Massage Therapy) - You can identify them by name. They all begin with: BrainX Next, Uninstall the BrainX - Digital Learning System

Navigate to C:\Program Files\
Delete the "brainX" directory (full path: "C:\Program Files\brainX\")
Download the DLS_RESET.zip file and extract the DLS_RESET.bat file

Double-click DLS_RESET.bat and follow the on screen directions

Reboot your computer.

Install DLS again as normal

Under Study Now, only the Learn to use DLS button appears

Follow these steps to fix.

Insert the DLS CD-ROM

Click the 'Install Learning Guide Only' Option

Proceed with the installation screen, following the on screen directions

After successful installation, start DLS and click Study Now and then the missing Learning Guide`s button will now be selectable to being learning

Transfer DLS to a new computer

See Completely uninstall or re-install DLS FAQ to start this process

If you have lost your CD-ROM you may order a replacement CD through our on-line store.

You will need to inactivate the DLS installation you no longer wish to use as noted at the top of this FAQ.

How to recover CD-Key from working DLS installation

If you have misplaced your DLS CD-Rom case containing your Product Code and CD-Key, you can recover it from DLS on your computer.

To view the Product Code and CD-Key of a working installation of DLS perform the following steps:

Open up DLS From the file menu at the top of the main screen, select Help and then About the BrainX Digital Learning System In the center of the window that appears, under the Licensed to information is your Product Code and Product Key (CD-Key). Write this information down before uninstalling DLS.